Privacy Policy
Effective Date: January 1, 2025
1. Introduction
Pitaya, a brand of Protosome, Inc (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our telehealth services.
2. Information We Collect
2.1 Personal Information
- Identity Information: Name, date of birth, gender, photograph
- Contact Information: Email address, phone number, mailing address
- Health Information: Medical history, current medications, allergies, biomarker results, health conditions, and other protected health information (PHI)
- Payment Information: Credit card numbers, billing address
- Account Information: Username, password, account preferences
3. How We Use Your Information
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Facilitate telehealth consultations with licensed healthcare providers
- Communicate with you about appointments and health information
- Coordinate care with pharmacies and compounding partners
- Comply with legal obligations and healthcare regulations
4. Protected Health Information (PHI)
Your health information is protected under HIPAA. Our use and disclosure of your PHI is governed by our Notice of Privacy Practices. We maintain administrative, technical, and physical safeguards to protect your PHI.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6. Contact Us
If you have questions about this Privacy Policy, please contact us at: